The company is looking to enhance the functionality and market adoption of their IAMQC™ Peer and IAMQC Infinity product range by ensuring they meet customer and market requirements, and by providing effective technical support and training to customers.
Requirements
- Experience with Windows OS, Networking, Microsoft SQL Server, .NET. C, Java technologies
- Good understanding of computer systems and ability to understand the system hierarchy and application of that hierarchy to practical situations.
- Good understanding of systems engineering concepts and the ability to conduct cost/benefit analysis
- Good knowledge of developing process flows and application of systems workflow to existing work processes
- 5+ years’ experience in technology development and deployment
Responsibilities
- Gather, review and analyze data requirements
- Execute technical support and training to all customers using the IAMQC™ Peer and IAMQC Infinity product range.
- Liaise with the Informatics development team to ensure that the functionality of the IAMQC Infinity and Peer products are meeting customer and market requirements.
- Work closely with business partnership’s informatics sales teams on the installation, implementation, training, and follow up support for customers using IAMQC Infinity and Peer Software products across various sites and geographies.
- Develop and maintain hardware and software requirements for installations and liaise directly with the relevant IT people at customer sites.
- Provide support to Business Development and Sales during customer presentations and demonstrations.
- Provide, as needed, customized training on both IAMQC Infinity and IAMQC Peer products to large Health Systems.
Other
- Travel to customer sites as and when required.
- Diploma/Degree in Computer Science/Information Technology/Software Development, Project Management. Business or lab degree is a plus
- Willingness to learn and work on own initiative.
- Experience of working in a regulated environment.
- Good organizational qualities, along with good communication and presentation skills.
