NowNext is looking to solve the business problem of transforming how enterprises manage customer engagement by delivering CRM and Industry Workflow solutions on the ServiceNow Now Platform.
Requirements
- 5+ years of configuration/development experience with complex SaaS/CRM platforms.
- Expertise in at least one major CRM/workflow platform: Salesforce Sales/Service/CPQ (Apex, Flows, Lightning), Pega CRM/Case Management (Case Designer, Decisioning, App Studio), ServiceNow workflows (Flow Designer, Script Includes, IntegrationHub, UI Policies).
- Strong understanding of CRM business processes: lead-to-cash, service management, CPQ/CLM, field service.
- Experience with integration technologies (REST/SOAP, JSON, SSO, LDAP, ETL, middleware).
- ServiceNow Certified System Administrator (CSA) – required within 60–90 days of hire if not already certified.
- At least one Certified Implementation Specialist (CIS) certification in CSM, FSM, or SOM – required within the first 6–12 months of hire, depending on project alignment.
- Familiarity with NowCreate methodology and Agile delivery practices (Scrum/SAFe).
Responsibilities
- Technical Design & Delivery
- Translate business requirements into technical designs and working configurations.
- Configure and implement workflows across lead-to-cash, CPQ/CLM, order management, customer service, field service, and AI agent use cases.
- Perform hands-on development with Flow Designer, Business Rules, REST APIs, JavaScript, HTML/CSS, and integration technologies.
- Build and support integrations to external systems (Salesforce, Pega, Dynamics, SAP, Oracle).
- Act as a trusted advisor on configuration vs. customization, ensuring platform best practices.
- Lead or co-lead customer design workshops, knowledge transfers, and proof of concepts.
Other
- Excellent communication and collaboration skills; ability to work with diverse global teams.
- Demonstrated ability to influence and consult with stakeholders, offering solution options with pros/cons.
- Ability to work closely with cross-functional teams (Project Managers, Process Consultants, Architects) to ensure end-to-end solution quality.
- Bachelor's degree or equivalent experience.
- Travel requirements: not specified.
