Atlassian is looking to solve the problem of successful AI adoption and integration with their technologies, specifically with their enterprise customers, by hiring a Technical Adoption Architect with an AI focus.
Requirements
- Experience with Artificial Intelligence
- Familiarity with the Atlassian Ecosystem
- Technical product demos and influencing technical teams
- Familiarity with Forge and Python-based development
- Hands-on experience designing and delivering LLM-powered systems for businesses, such as Rovo
- Specialized knowledge in Incident Management, Change Management, and DevOps, with a focus on improving customer processes using AI
- Strong product mindset, able to shape technical solutions for business impact
Responsibilities
- Lead workshops, address security concerns, and ensure successful AI adoption
- Manage projects, engage with customers, and continuously improve processes to enhance customer satisfaction and operational efficiency
- Deliver guidance to drive value realization and adoption from Atlassian
- Partner with Pre-Sales, Post-Sales, and Product teams to provide solutions and technical guidance to help customers achieve their desired outcomes and goals
- Collaborate with internal teams to enhance Atlassian products and drive customer success
- Engage with product and account teams to support clients and identify growth opportunities
- Work with Account Teams to plan and execute customer-specific journeys
Other
- 3-5 years in Customer Success or account management, managing Enterprise customers with complex SaaS portfolios
- Travel up to 15% domestically and internationally for events and customer meetings
- Strong communication skills, able to influence stakeholders and explain technical concepts to varied audiences
- Ability to work in a distributed-first company, with virtual interviews and onboarding
- Degree requirements not specified, but strong product mindset and technical aptitude required
