Veeva Systems needs to design and deliver innovative learning experiences for their customers to build technical expertise on Veeva software products, translating complex product concepts into engaging and scalable educational content.
Requirements
- 5+ years of experience designing technical curriculum or enablement programs for software/SaaS users
- Experience working in one or more applicable technology areas: relational databases, business intelligence tools, systems administration, data migration, SaaS systems implementation, software development
- Hands-on experience creating practical exercises, labs, or simulations for technical users
- Expertise using a variety of tools to create and publish interactive courseware (such as Articulate 360, TechSmith Camtasia, WellSaid, and learning management systems)
Responsibilities
- Design, develop, and maintain technical training curriculum for SaaS product users, including developers, system administrators, and other technical learner personas
- Partner with product, engineering, and customer success teams to understand product functionality and translate it into effective learning experiences
- Develop hands-on exercises, labs, and simulations to reinforce learning
- Create scalable learning solutions: eLearning modules, instructor-led sessions, and blended learning experiences
- Evaluate and iterate on training effectiveness using feedback, metrics, and learner assessments
- Ensure technical accuracy and alignment with Veeva’s product vision
Other
- This role requires individuals having worked at software companies on customer facing training.
- Excellent written and verbal communication skills for technical audiences
- This is a great opportunity to shape how customers learn and adopt our Veeva software.
- collaborating as part of our inclusive, owner-builder team.
