Cox Automotive is looking to provide technical customer support to ensure customer satisfaction with their products and services, address technical and procedural difficulties, and resolve unanticipated issues.
Requirements
- Strong technical troubleshooting skills
Responsibilities
- Handle incoming technical support customer requests escalated by front-line support.
- Responds to customer inquiries received via telephone or online.
- Answers routine to moderately complex questions, following established procedures.
- Researches and troubleshoots customer requests, analyzes needs and:
- Determines problem source (i.e., hardware, software, user access),
- Resolves issues where possible,
- Refers difficult and complex issues to internal technical experts, and/or
Other
- High School Diploma/GED and 3 years’ experience in a related field.
- OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
- OR 5 years’ experience in a related field
- Ability to work flexible work hours/schedule.
- Able to work independently and as a team to deliver on individual and business goals
