Roblox is looking to solve the problem of supporting and empowering its creator community by hiring a Technical Developer Connections Manager to lead high-priority creator escalations, collaborate with product and engineering teams, and develop internal tools and automation to streamline support workflows.
Requirements
- 3+ years of experience in game development.
- Experience developing on Roblox and/or other creation platforms.
- In-depth understanding of Roblox and the Roblox creator community.
- Solid knowledge of the technical aspects of Roblox Studio.
- Proven expertise in performance optimization, debugging, and profiling for games or interactive experiences.
- Strong scripting skills in Python and Lua.
- Familiarity with Roblox Studio tools and workflows.
Responsibilities
- Respond to and manage creator emergency escalations including weekend and holiday coverage, with time off and a flexible work schedule to ensure emergencies are covered.
- Collaborate with engineering and product teams to resolve real-time creator issues and platform incidents.
- Contribute technical expertise to help identify and resolve performance bottlenecks in games and experiences.
- Automate support workflows using Python scripts to streamline tasks like ticket triage, tagging, and escalation.
- Build integrations between ticketing and internal platforms (e.g., Jira, Zendesk, Salesforce, Discord) to ensure seamless data flow and response coordination.
- Engage with the creator community to provide support, guidance, and technical insight.
- Manage communication between Roblox staff and creators.
Other
- Bachelor's degree in a technical discipline (or equivalent experience).
- Motivated by teamwork and naturally fosters collaboration.
- Strong verbal and written communication skills.
- Demonstrates patience, empathy, and a consistently positive attitude.
- Proactive and self-directed, able to define and manage personal workflows.
