RTX's Collins Aerospace Business Aviation Services (BAS) Global Customer Experience organization needs support in managing software, documentation, and customer interactions to ensure efficient operations and customer satisfaction within the aerospace and defense industry.
Requirements
- Experience with demonstratable knowledge of MSO365 tools.
- Project Management skills.
Responsibilities
- You will support and direct (with guidance and team interaction) all work aspects of the Airline Modifiable Interface (AMI/AOC) software to include creation, purchasing, shipping, Import/Export classification and storage in coordination with OEMs, vendors, customers, product, and engineering teams.
- You will assist with our technical documentation library management, document creation, classification, and storage (gaining experience in ISO 9001 regulations).
- You will help manage CRM tools such as ServiceNow or other and work ticketing tool case creation, management, and reporting KPIs.
- You will assist with our Customer/Vendor Online Portal management of software and documents.
Other
- Requires a High School Diploma or equivalent and student must be pursuing a Bachelor’s or advanced degree in an applicable discipline.
- U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
- Onsite
