M&T Tech is looking to solve complex problems in banking by designing, implementing, and maintaining ServiceNow Platform Analytics and Reporting solutions to drive strategic and accurate decision making, with a focus on CMDB performance health and KPI/Metrics.
Requirements
- ServiceNow experience with Platform Analytics including custom reports, visualizations, performance indicators, widgets and dashboards
- ServiceNow experience with scripting and database views
- ServiceNow CMDB/ITAM hands-on experience
- Experience in requirements gathering directly with stakeholders.
- Completed ServiceNow training in System Administrator/Platform Analytics/Discovery/HAM/SAM
- Knowledge of ServiceNow development techniques and JavaScript
- Knowledge of the ServiceNow CMDB processes and functions, including Discovery and HAM/SAM
Responsibilities
- Design and implement advanced Platform Analytics solutions including custom reports, visualizations and interactive dashboards within ServiceNow
- Create and maintain various types of ServiceNow performance indicators, breakdowns, targets, widgets and dashboards, as specified by business partners and other related teams
- Create/modify scripts and database views for use in analytics
- Collaborate with stakeholders and other technological teams to understand and document their needs and requirements.
- Identify and manage opportunities for analytics improvement initiatives
- Establish and maintain a platform-wide governance framework for ServiceNow Platform Analytics
- Ensure the technical environment for dashboards are available and functioning as needed (i.e., appropriate Report Sources or Database Views)
Other
- Combined minimum of 6 years’ higher education and/or work experience in systems design, management and/or architecture
- Bachelor’s degree in Computer Science or Computer Engineering (preferred)
- Minimum 4 years’ professional experience in a technical engineering position involving infrastructure design technologies, data management and interchange, system design and/or development for complex applications (preferred)
- Excellent written and verbal communication skills
- Effective influencing skills
