WHOOP is looking to unlock human performance and healthspan by providing members with a deep understanding of their bodies and daily lives. The Technical Research Operations Associate will own the infrastructure that makes research at WHOOP Labs possible, including proprietary internal and 3rd party platforms, to enable the lab's ability to execute research using prototype devices and custom data collection tools.
Requirements
- Strong technical literacy, enthusiastic about learning and managing new platforms and devices
- Prior experience with Agile planning, Jira, and Confluence a plus
Responsibilities
- Own management of all operations platforms used by the WHOOP Labs team
- Manage device troubleshooting and bug reporting for prototype testing, coordinating with research execution staff to evaluate impact and escalating to engineering teams as needed
- Own the design, development, and maintenance of lab performance metrics.
- Implement dashboards and data visualizations to track key outcomes, ensuring stakeholders have access to accurate and actionable insights.
- Build and maintain the technical infrastructure that supports data collection and reporting.
- Examples include Jira configurations, tool integrations, and automation pipelines that streamline lab operations.
- Support vendor identification and procurement for new software or other tools
Other
- This role is based in the WHOOP office located in Boston, MA. Candidates must be prepared to work in person in the WHOOP office 5 days each week.
- 2-3 years of experience with research operations, analytics, data science, or a related field
- Strong interpersonal communication skills
- Strong attention to detail
- Ability to manage multiple projects and priorities at once, and help other team members prioritize related asks
