Nextiva is looking to bridge the gap between product capabilities and real-world customer use cases across Sales, Support, and Professional Services by translating complex contact center technology into simple, actionable enablement resources.
Requirements
- Strong understanding of UCaaS / CCaaS technologies (IVR, routing, reporting, workforce optimization, integrations)
- Proven ability to translate technical concepts into customer-friendly narratives and enablement materials
- Experience delivering technical enablement to cross-functional teams (Sales, Support, Services) in both virtual and in-person settings
- Skilled with authoring tools (Articulate Storyline, Adobe Captivate, Camtasia, or similar) and presentation design
- Previous experience in UCaaS / CCaaS software, SaaS, or customer experience technology
- Experience building product demonstrations, workflow simulations, or technical playbooks
- Exposure to APIs, integrations, or workflow automation tools
Responsibilities
- Support Product, Sales, Support, and Professional Services teams by delivering product enablement tied to technical product knowledge, customer use cases, and go-to-market priorities
- Develop enablement deliverables such as technical playbooks, product capability guides, and customer use case scenarios
- Design and deliver training programs (virtual, in-person, blended) that cover UCaaS, CCaaS fundamentals, platform capabilities, and application to customer workflows
- Create product demonstrations, technical deep-dives, and workflow simulations that support pre-sales and post-sales conversations
- Serve as a bridge between product knowledge and customer outcomes—helping Sales connect features to value, Support troubleshoot with confidence, and Professional Services deliver implementations that align to best practices
- Provide ongoing enablement during product launches, updates, and roadmap rollouts—ensuring GTM teams can position new capabilities effectively
- Measure the effectiveness of technical enablement programs through adoption, performance metrics, and business outcomes
Other
- Bachelor's Degree in Business, Instructional Design, Education, or a related technical field
- 3+ years of experience in product enablement, sales engineering, technical training, or instructional design within a SaaS, UCaaS, CCaaS, or enterprise software company
- Excellent written and verbal communication skills; able to craft compelling stories from complex information
- Highly collaborative, proactive, and adaptable in a fast-paced environment
- Must be willing to travel internationally and domestically and maintain a passport
