Sprout Social is looking to hire a Technical Product Enablement Strategist to build, deliver, and scale enablement programs that equip technical customer-facing teams with deep product knowledge and customer-ready skills, ensuring they are confident, consultative, and impactful in every interaction.
Requirements
- 2 - 4 years in a SaaS environment within technical enablement, solutions engineering, customer success, product ops or similar environment
- Proven experience creating and delivering enablement content and programs for technical teams
- Familiarity with APIs, integrations, or implementation workflows in a SaaS environment
- Experience supporting technical post-sale teams (implementation, onboarding, Pro Serv)
- Exposure to product launch enablement, demo development, or customer lifecycle mapping
- Ability to define KPIs for enablement programs and measure their business impact
Responsibilities
- Build and own technical training programs from scratch to ramp and continuously develop solution engineering, professional services, customer success, and account executive teams on product capabilities, integrations, and implementation best practices.
- Translate product updates and feature releases into scalable enablement content, including internal FAQs, demo scripts, videos, technical one-pagers, and live workshops.
- Lead onboarding for new technical hires—ensuring they are confident and customer-ready, fast.
- Support demo certification programs and hands-on product learning for Solutions Engineers.
- Drive adoption of product knowledge tools (Confluence, LMS, Pendo, etc.) and maintain a reliable single source of truth for technical teams.
- Monitor enablement impact through performance metrics, feedback loops, and learner outcomes—and iterate based on what works.
- Partner closely with Product, Engineering, Product Marketing, and GTM stakeholders to embed enablement into product releases, customer feedback loops, and roadmap readiness.
Other
- You have deep technical curiosity and the ability to grasp and communicate complex product capabilities.
- You are a confident facilitator—comfortable presenting in front of live audiences, running workshops, and adapting content to multiple learning styles.
- Strong cross-functional communication and stakeholder management skills
- If you're someone who thrives on turning complexity into clarity and enabling others through structured learning, scalable content, and hands-on training, this role is for you.
