Apple is seeking a Technical Product Manager to apply expertise in natural language processing (NLP), machine learning (ML), and Artificial Intelligence (AI) systems to build impactful features and support internal teams with the development of core technologies for customer-facing applications.
Requirements
- 3+ years of experience in a technical role involving machine learning, data analysis, or software engineering, ideally within a customer support context
- Prior experience in a product management or product owner role, ideally involving AI/ML products
- Experience creating products or tools reliant on large language models (LLMs)
- Proficiency in at least one scripting language (e.g., Python, R) for data analysis, prototyping, and automation
- Knowledge of web services protocols (REST, HTTP) and data formats (JSON and XML)
- Proficiency with querying databases (e.g., SQL, graphQL, or others) for data extraction and manipulation
- Working knowledge of SQL and data analysis / visualization tools, such as Tableau
Responsibilities
- In this role you will be responsible for the overseeing projects that use natural language models and generative AI to enhance Apple support customer journeys.
- You will partner with software developers & data scientists to iterate on a suite of web services enhancements providing natural language understanding (NLU) features to front-end clients, such as Apple Support app, getsupport.apple.com, Messages for Business and several others.
- You will help to lead the roadmap for these backend services and establish operational processes for tuning and sustaining MLMs and LLMs to optimize business logic.
- You will establish governance processes to manage shared APIs across client apps including version adoption policies, regression testing, etc.
- You will perform traditional Product Owner responsibilities in a Scrum team, including drafting user stories and acceptance criteria.
- You will dive deep into our data, becoming a subject matter expert in our key performance indicators, and influence and encourage the use of data across the team.
- You will develop a solid understanding of the team’s existing technical implementations and operational processes, and use that knowledge combined with data-driven insights to create informed requirements for customer-facing features, feature enhancements, and model improvements.
Other
- Bachelor's degree in Computer Science, Engineering, or related field or equivalent experience
- Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
- Strong analytical and problem-solving skills, with the ability to analyze complex systems and identify areas for improvement.
- Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition.
- Discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan.
