Adobe is looking to hire a Technical Product Manager to lead the evolution of its global AV conference room ecosystem, focusing on a data-first approach to understand system health, availability, and performance.
Requirements
- 5+ years in a technical role related to collaboration technology, AV, IT systems, or workplace tech operations.
- Proven success using and launching data performance platforms, tools, or dashboards that drive measurable improvements.
- Experience applying AI or machine learning to operational, experience, or performance data a strong asset.
- Solid understanding of real-time media delivery, AV system monitoring, and how real-time AV solutions impact customer experience.
- Familiarity with platforms like Microsoft Teams Rooms, Zoom Rooms, production technologies and associated APIs or management tools.
- Working knowledge of Power BI, Tableau, or similar visualization tools.
- Strong communication skills with the ability to communicate data stories to both technical and non-technical customers.
Responsibilities
- Data Strategy: Leverage end-to-end data telemetry for in-room collaboration technology—developing actionable dashboards, partnering with analytics teams, and defining important metrics that guide operational decisions.
- Incident & Problem Management: Coordination of major incidents affecting collaboration spaces, driving rapid resolution, clear communication, and post-incident reviews.
- AI-Driven Insights: Identify and advance opportunities to use AI to proactively detect issues, automate root cause analysis, and uncover experience gaps through large-scale data analysis.
- Toolchain & Platform Development: Optimize the monitoring, automation, and alerting tools that identify issues proactively to scale conference room availability.
- Technical Collaboration: Partner with engineering to develop and improve API integrations and analytical performance logs.
- User Experience Insight: Collaborate with support teams to correlate technical performance to identify targeted user experience improvements.
- Vendor Influence: Use internal data and trends to inform and influence vendor roadmaps, ensuring third-party platforms evolve in line with Adobe’s needs.
Other
- Passion for innovation, inclusion, and enhancing workplace technology experiences for all employees.
- Strong communication skills with the ability to communicate data stories to both technical and non-technical customers.
- 5+ years in a technical role related to collaboration technology, AV, IT systems, or workplace tech operations.
- Adobe is an Equal Employment Opportunity employer and does not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
- Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
