RSM is looking to solve the problem of providing advanced technical support to end users, helping them understand and resolve issues, and empowering clients and people to realize their full potential.
Requirements
- Familiarity with Microsoft Tools including Azure Dev Ops (ADO)
- Digital Audit Management Platforms
- ServiceNow application or similar products
- Experience creating workflow and flowchart documents utilizing Miro or Vizio
- Accounting/Audit Knowledge
- Product Management
Responsibilities
- Provide product support to project teams and stakeholders.
- Identify and diagnose issues and problems.
- Review open tickets daily and promptly follow up on tickets.
- Categorize and record reported queries and provide solutions.
- Support problem identification and documentation.
- Promptly address assigned issues as appropriate.
- Advise users on appropriate courses of action.
Other
- Bachelor’s Degree
- Minimum of five years’ experience acting as a support professional, systems analyst, or business analyst.
- Strong communication skills, strong people/interpersonal skills
- Ability to work within multiple levels of the firm
- Ability to learn and support new technology and products
