DMA Industries, LLC (DMA) is looking to ensure their automotive products meet internal performance standards and customer expectations by overseeing product quality assurance and warranty processes, and providing expert technical support.
Requirements
- Experience with ERP systems and customer warranty processes is a plus.
- Must demonstrate strong diagnostic, analytical, and problem-solving capabilities, with a focus on quality, customer support, and product validation.
- Proficiency in Microsoft Office, particularly Excel, Word, and Outlook, is essential.
- Must possess a working knowledge of automotive systems, including installation practices and diagnostics.
- Familiarity with quality tools such as 8D, AQL, CAR, FMEA, and control plans is preferred.
- Must be able to read and interpret technical drawings and specifications, and understand product validation processes, root cause analysis, and quality reporting systems.
- Must be proficient with Microsoft Office applications (Excel, Word, Outlook), and capable of learning and navigating ERP, QMS, and warranty claim systems.
Responsibilities
- Supervise the Warranty & Product Validation Technician, providing leadership, coaching, and accountability.
- Ensure accurate and timely completion of validation testing and warranty evaluations.
- Finalize and document inspection results in ERP systems for customer response and internal tracking.
- Respond to Level 1 and Level 2 customer inquiries related to product fitment, installation, and performance.
- Analyze and resolve complex product-related issues in collaboration with Product Engineering and Product Management teams.
- Conduct follow-up testing or evaluations as needed to support resolution of customer concerns.
- Review customer complaints and installation feedback to identify trends, root causes, and areas for improvement.
Other
- Minimum of 3–5 years of relevant experience in technical support, quality assurance, or product validation roles.
- Supervisory experience and automotive aftermarket or OEM experience preferred.
- Associate degree in a technical discipline required.
- Excellent communication skills are required, including the ability to clearly document and explain findings to both technical and non-technical stakeholders.
- Candidates must be detail-oriented, highly organized, and able to manage multiple priorities in a fast-paced environment.
