Microsoft's Customer Experience and Success (CE&S) organization is looking to accelerate AI transformation for its customers. The Strategy and Operations (S&O) team, specifically the Product Lifecycle and Insights team, is focused on Day-0 readiness for Customer Service & Support (CSS) and Customer Success Unit (CSU). This role aims to ensure the successful development and implementation of WINDOWS OS release use cases relevant for CSS & CSU.
Requirements
- Proven experience in technical program management, with a focus on WINDOWS OS and machine learning projects and ability to convey complex technical concepts to non-technical stakeholders.
- Project management, problem-solving and analytical skills in WINDOWS OS, with experience using tools such as Azure DevOps, Jira, Trello, or Asana.
- Cloud (OS) proficiencies highly desired.
- 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
- Strong understanding of WINDOWS OS technologies including but not limited to commercial use; Windows 11 Enterprise, Windows Server, and Azure Virtual Desktop, infrastructure support, and scalable virtualization. For Consumer; Windows 11 Home & Pro, Microsoft 365 Personal & Family, and Copilot in Windows. And for Windows 365 space; Windows 365 Enterprise, and Business.
- Experience in industries such as technology, healthcare, or finance, where WINDOWS OS is applied to solve real-world problems.
- You will stay up to date with the latest advancements in WINDOWS OS and apply this knowledge to improve project outcomes and processes.
Responsibilities
- You will lead and manage Windows OS launches from inception to completion, ensuring timely delivery and adherence to project goals.
- You will work closely with data scientists, engineers, product managers, planners and other stakeholders to define impact of upcoming Windows OS workloads, the requirements, scope, and deliverables.
- You will provide technical guidance and support to the team, leveraging your expertise in Windows OS and program mgmt. to solve complex problems.
- You will identify potential risks and develop mitigation strategies to ensure project success.
- You will maintain clear and effective communication with all stakeholders, providing regular updates on project status, milestones, and issues that arise.
- You will allocate resources effectively, ensuring the team has the necessary tools and support to achieve project objectives.
- You will implement best practices for testing and validation to ensure the accuracy and reliability of WINDOWS OS models and solutions.
Other
- Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, computer science, or product development + OR equivalent experience.
- This role is flexible in that you can work up to 100% from home.
- Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
- As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
- Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
