Axon is looking to deploy innovative SaaS solutions that empower law enforcement agencies and communities around the globe, tackling complex challenges with cutting-edge technologies like cloud platforms, AI-powered tools, and mission-critical systems. The company aims to transform public safety and justice through these deployments.
Requirements
- 5+ years of experience leading and delivering highly complex programs in a SaaS environment, with demonstrated success in technical program management.
- Proven track record of managing enterprise-level software deployments, infrastructure projects, or large-scale enterprise application programs.
- Deep expertise in delivering complex projects involving cross-functional teams, including sales, engineering, and product.
- Mastery of program/project management tools and methodologies to track, report, and deliver on objectives.
- Advanced communication and presentation skills, with the ability to distill technical concepts for diverse audiences.
- Proficiency in guiding client and internal teams through ambiguity, driving alignment, and executing on shared goals.
Responsibilities
- Manages all aspects of complex enterprise-grade SaaS product deployments
- Supports work estimation process in support of program planning activities
- Ensures program milestones and deadlines are met and associated documentation supports customer acceptance for purposes of revenue recognition
- Ability to effectively manage and handle multiple congruent/ simultaneous projects at the same time
- Works closely with customers, sales, product, engineering, and software services leaders to define the vision, scope, and delivery timelines for project deliverables
- Communicate and deliver test plans and training to appropriate internal and external stakeholders
- Conduct foundational training for customers in a remote or in-person capacity
Other
- This role is based out of one of our hub locations (Scottsdale AZ, Atlanta GA, Denver CO, Boston MA, Seattle WA) and follows a hybrid schedule.
- We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation.
- Travel: 20%
- Reports to: Director, Program Management
- Excellent communication, organization, verbal, written, and interpersonal skills
