Parloa is looking for a Technical Project Manager to lead medium to high complexity deployments of their Agentic AI/conversational AI platform for enterprise customers, ensuring successful transition to an Agentic OS layer for their enterprise communications.
Requirements
- Hands-on experience delivering solutions involving at least one of: Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms
- Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each
- Strong skills in project planning tools (e.g., Jira, Asana, Monday, MS Project, Smartsheet) and collaboration tools (e.g., Confluence, Notion, Miro)
- Experience with APIs, webhooks, event-driven architectures, cloud infra (AWS/Azure/GCP)
- Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent
- Experience delivering AI/ML, NLP, LLM-based, or Agentic AI solutions
- Familiarity with partner co-delivery (SI, GSI, BPO, or ISV ecosystems)
Responsibilities
- Own end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality)
- Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit
- Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile
- Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams
- Maintain up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log
- Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability
- Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning
Other
- 5–8+ years of experience in technical project management, program management, or delivery management for SaaS or enterprise software
- Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners)
- Excellent communication, facilitation, and conflict resolution skills
- Proven track record managing multiple concurrent projects with global, distributed teams
- Travel opportunities
