Manage all projects related to ongoing open technical concerns related to Subaru vehicles, identify new and developing quality trends, and speed identification of the root cause behind the trend.
Requirements
- Excellent analytical and computer skills (particularly Microsoft Office with particular focus on Excel).
- Subaru Senior Master certification or other manufacturer similar certifications, Required
- Automotive Service Excellence (ASE) Automobile & Light Truck Certifications (A1 - A8) - Master Automobile Technician, Required.
Responsibilities
- Manages staff in effectively mining data from multiple systems, groups and defines relationships, and develops data models illustrating trending and possible interrelated concerns.
- Serves as a focal point to bring together, coordinate, and track current status of technical information and investigations being conducted by District Service Quality Managers (DSQMs), North American Subaru, Inc. (NASI) / Fast Action & Solution Team (FAST) Quality Monitoring Reports (QRAs), and Technical Helpline (Techline).
- Coordinates and takes lead with DSQMs, NASI / FAST, Subaru Corporation (SBR), and Subaru of Indiana Automotive (SIA) to gather additional details of developing technical issues and discusses early countermeasure implementation.
- Partners with Field Quality Assurance Analysis (FQAA) and Field Quality Assurance (FQA) Manager with improving existing Information Technology (IT) reports and the creation of new IT reports to monitor emerging quality trends in Subaru products.
- Monitors all incoming field reports including electronic Quality Monitoring Reports (E-QMRs), claims, Technical Helpline (Techline) cases, Customer Advocacy Department (CAD) cases, District Service Quality Manager (DSQM) reports, 2/10 cases, and Key Retailer Contact Reports to identify new and developing quality trends.
- Compiles all related data into usable models for use by Subaru of America (SOA), North American Subaru, Inc. (NASI) / Fast Action & Solution Team (FAST), Subaru of Indiana Automotive (SIA), and Subaru Corporation (SBR) to speed identification of the root cause behind the trend.
- Enters SBR Technical Reports (TRs) to provide flag-up to SBR on newly-identified quality trends.
Other
- Strong written and verbal communication skills as well as strong presentation skills.
- Ability to multi-task and prioritize while working in a fast-paced, team-based environment.
- Strong knowledge of all Service Department functional areas, as well as other departments involved with product matters that affect short- and long-term quality and customer satisfaction issues.
- Ability to understand and communicate well within Japanese culture / environment.
- Bachelor's Degreefrom an accredited college/university in automotive/technical field required and 6-8 years' experience.
