Leupold and Stevens is looking for a Technical Service Representative to support marketing and sales efforts by answering product questions, diagnosing problems, and recommending solutions for their high-quality sports optics products.
Requirements
- Working knowledge of hunting practices, shooting sports, ballistics, sports optics, and rifle scope applications.
- Strong computer skills and experience with Microsoft Office Suite applications including Word, Excel, and PowerPoint.
Responsibilities
- Provides internal and external customers with information on Leupold product specifications, features, and applications.
- Acts as a technical expert for customers and internal departments.
- Answers specific questions on product installation, operation, configuration, customization and usage.
- Performs diagnostic assistance either in person or via other information mediums to ensure proper usage of purchased products.
- Explains customizations and suggests modifications for end-user applications.
- Troubleshoots and applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Assists in creating and maintaining product and customer databases.
Other
- High school diploma or equivalent and 1-2 years in a Customer Service related field.
- Ability to coordinate multiple processes to support customer needs and requirements.
- Strong interpersonal, customer service and troubleshooting skills.
- Work takes place in an office setting with frequent exposure to a manufacturing environment.
- Occasionally may be required to lift/move up to 15 pounds.
