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The Technical Service Representative Development Program at Sherwin-Williams aims to develop future technical service representatives to provide technical services to external customers and sales representatives, including troubleshooting, offering fundamental technical direction and assistance to customers on product(s) use, training, and support.

Requirements

• Knowledge of basic math skills, computer knowledge for inputting and data analysis
• Familiarity with metal substrates and industrial paint/coatings application
• Diagnostic troubleshooting experience and mechanical inclinations
• Previous experience servicing industrial B2B customers
• Basic understanding of the assigned division’s product offerings and technical applications
• Ability to apply basic application technologies
• Ability to provide general assistance to customers on improving operational quality and efficiency

Responsibilities

• Provides technical services to external customers and sales representatives, including troubleshooting, offering fundamental technical direction and assistance to customers on product(s) use, training, and support.
• Attend customer and prospects calls to deliver customer service and technical support to customers in territory, region, etc.
• Work with internal groups/departments to ensure product quality, service, and delivery meet or exceed customer expectations
• Support resolution of customer complaints in accordance with company policies and procedures
• Respond to basic questions and concerns from the customer regarding product line(s) and general operations
• Implement and share best practices regarding new products and customer training with team members, partnering closely with the R&D function
• Evaluate and recommend improvements to current products, systems, and processes

Other

• High School diploma or GED equivalent
• Willingness to relocate for assignments and career advancement
• Eligibility to work in the US on a full-time basis without restrictions or need for visa sponsorship
• Effective written and verbal communication with team members and customers
• 20% travel requirement