Neuropath Healthcare Solutions needs a Client Services Administrator to provide program coordination and administrative functions for their clientele, ensuring clients receive necessary services and resolving complaints.
Requirements
- eClinical Works or similar EMR experience is required
- Medical scheduling experience is required
- Healthcare or Behavioral Healthcare experience is required
- Proficient computer skills with the ability to learn new software
Responsibilities
- Interacts with clients via telephone or email, to provide support and information on products or services.
- Collects and enters requests for new or additional services.
- Case assignments & Service Scheduling
- Fields client inquiries and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Performs client satisfaction calls.
- Ensures that appropriate actions are taken to resolve clients’ problems and concerns.
- Maintains client accounts and records of client interactions with details of inquiries, complaints, or comments.
Other
- Salary starts at $20 per hour
- At least a year of relevant experience
- Must have experience in an office setting
- Onsite, Monday through Friday, from 9:00am to 5:00pm
- Must consent to and pass a formal background check including fingerprinting
- Excellent communication skills including active listening
- Ability to multitask
- Service-oriented and able to resolve customer grievances
- Bilingual in Spanish, Portuguese, or Creole preferred
- Bachelor's degree is required with at least one year of relevant experience
- This is NOT an entry-level position, relevant experience is required when applying.
- This position is temp to hire.
