Keyfactor is looking to define, govern, and continuously improve its global project management standards and practices within the Professional Services organization to ensure consistent, predictable, and profitable service delivery.
Requirements
- Proven experience developing and governing global project management frameworks and standards.
- Strong knowledge of project management methodologies (Agile, Waterfall, hybrid) and best practices for scaling PMOs across diverse delivery models.
- Experience with Kantata/Mavenlink or similar professional services automation (PSA) tools.
- PMP, PgMP, or equivalent certification preferred.
- Strategic and systems thinker with the ability to design and operationalize complex governance frameworks.
- Data-driven decision-maker who uses metrics and insights to drive continuous improvement.
Responsibilities
- Define, maintain, and evolve the global project management methodology, templates, and processes used across all service delivery engagements.
- Establish a unified project governance model, including project classification, stage gates, risk management, and change control standards.
- Create and maintain a PMO playbook and enablement materials to drive consistency across regions and partner-led projects.
- Develop and implement metrics, dashboards, and KPIs that measure project performance, profitability, delivery efficiency, and customer satisfaction.
- Partner with regional delivery leaders (Americas, EMEA) and technical practices to identify areas for improvement and drive corrective actions.
- Serve as the global owner of Kantata/Mavenlink PMO governance — driving process standardization, reporting integrity, and best practices adoption.
- Evaluate and optimize supporting tools, templates, and automation to enhance delivery efficiency and insight.
Other
- 10+ years of experience in professional services, including 5+ years in PMO leadership or project governance roles within a global software or technology organization.
- Demonstrated success improving delivery consistency, project margins, and customer satisfaction through process and governance initiatives.
- Excellent cross-functional collaboration, communication, and stakeholder management skills.
- Influential and collaborative leader who builds trust and alignment across global and cross-functional teams.
- Executive-level communicator capable of evangelizing PMO practices and influencing senior stakeholders.
- Applicants must hold US citizenship or US permanent resident status.
- <25% travel requirements.
