The business problem is to design, deliver, and continuously improve training programs for Intacct Support Analysts in the EMEA region to ensure consistent, high-quality support aligned with Sage's support standards.
Requirements
- Strong knowledge of Intacct or financial management software.
- Proficiency in using learning management systems (LMS) and training tools.
- Strong instructional design skills and familiarity with learning principles.
- Ability to engage and motivate learners in both virtual and in-person environments.
- Proven experience (3-5 years) delivering technical training in a support or SaaS environment.
- Excellent verbal and written communication skills; ability to explain complex concepts clearly.
- Strong organizational skills and attention to detail.
Responsibilities
- Deliver structured onboarding and technical training programs for new Intacct Support Analysts across the EMEA region.
- Design and update learning materials, guides, and curriculum to reflect product updates, support processes, and best practices.
- Track learning outcomes, gather feedback, and adjust training programs for continuous improvement.
- Maintain up-to-date knowledge of Intacct products, support procedures, and internal tools.
- Develop Support certification, refresher training, and targeted upskilling initiatives.
- Promote a learning culture through knowledge sharing and collaboration across regions.
- Collaborate with product experts, team managers, and coaches to identify training needs and skill gaps.
Other
- 3 days per week in the Lawrenceville office (hybrid role).
- Customer-focused mindset and passion for enabling others to succeed.
- Ability to work in a team environment and collaborate with others.
- Excellent communication and interpersonal skills.
- Bachelor's degree or equivalent experience (not explicitly mentioned but implied)
