Implementing and sustaining digital solutions across hospital systems for Intuitive
Requirements
- Deep understanding of cloud-hosted SaaS platforms
- Healthcare data security
- Networking infrastructure
- Experience with account management or direct collaboration with capital sales
- Excellent written and verbal communication skills with all levels of stakeholders – operational, clinical, and technical
- 6+ years of experience in medical technology implementation, IT consulting, or digital transformation within healthcare
Responsibilities
- Partner directly with Area Sales Directors/Managers and Digital Sales Reps to identify, engage, and establish trusted long-term relationships with regional IDNs and hospital-level IT and digital stakeholders
- Own the process of engaging with customer technical review boards, data and AI governance, and networking teams
- Deliver compelling technical presentations—including digital vision, data use, and network topology diagrams —to accelerate approval and prioritization
- Support post-go-live digital solution adoption through intervention to protect customer confidence and long-term successful utilization of digital solutions
- Prepare Field Service teams and partner functions for first-time success through accurate documentation in business systems, validated configurations, and complete, timely communication
- Develop and maintain a deep technical understanding of Intuitive’s digital portfolio and proactively synthesize and relay field learnings and customer feedback to Product and Engineering partners
- Continuously Grow Technical and Strategic Capability by identifying personal skill gaps, self-development, and taking ownership of pursuing ongoing learning in relevant technologies, project leadership, and stakeholder management
Other
- Bachelor’s Degree
- Comfortable working a flexible dynamic schedule
- Remote work
- Able to travel up to 25%
- Able to enter surgical and other patient care areas
