Implementing and sustaining digital solutions across hospital systems and Integrated Delivery Networks (IDNs) to drive digital activation excellence and accelerate trust and approval for digital solutions.
Requirements
- Deep understanding of cloud-hosted SaaS platforms, healthcare data security, and networking infrastructure
Responsibilities
- Leads the technical implementation of Intuitive’s digital solutions across regional Integrated Delivery Networks (IDNs) and hospitals from pre-sales readiness through successful activation and long-term sustainability.
- Partner directly with Area Sales Directors/Managers and Digital Sales Reps to identify, engage, and establish trusted long-term relationships with regional IDNs and hospital-level IT and digital stakeholders to advance implementation of new and upgrades to existing digital solutions.
- Support pre-sales strategy by bringing technical clarity that accelerates trust and approval.
- Own the process of engaging with customer technical review boards, data and AI governance, and networking teams.
- Deliver compelling technical presentations—including digital vision, data use, and network topology diagrams —to accelerate approval and prioritization.
- Prepare Field Service teams and partner functions for first-time success through accurate documentation in business systems, validated configurations, and complete, timely communication.
- Develop and maintain a deep technical understanding of Intuitive’s digital portfolio and proactively synthesize and relay field learnings and customer feedback to Product and Engineering partners to influence roadmap direction, remove systemic barriers, and accelerate value realization across accounts.
Other
- 6+ years of experience in medical technology implementation, IT consulting, or digital transformation within healthcare
- Experience with account management or direct collaboration with capital sales
- Excellent written and verbal communication skills with all levels of stakeholders – operational, clinical, and technical
- Bachelor’s Degree
- Comfortable working a flexible dynamic schedule.
- Remote work
- Able to travel up to 25%.
