Cloudflare is looking to support developers building on its developer products (Workers, KV, R2, D1, Durable Objects, Vectorize, AI Gateway, etc.) and ensure they have an excellent experience with the platform.
Requirements
- Hands-on experience with web application development (professional or personal projects), ideally full-stack using modern JavaScript frameworks (React, Vue, Node.js, etc).
- Familiarity with the major cloud providers (AWS, GCP, Azure) and common cloud services.
- Strong understanding of developer workflows (version control, CI/CD, package managers, API integrations, and frameworks).
- Comfort with debugging code, reviewing logs, and testing APIs.
- Experience building or deploying applications on Cloudflare Workers.
- Understanding of distributed systems and serverless architecture.
- Familiarity with relational and non-relational databases.
Responsibilities
- Act as the first point of contact for developer customers seeking support with Cloudflare’s developer platform.
- Troubleshoot technical issues across compute, storage, and networking (e.g., debugging Workers scripts, diagnosing KV/D1 queries, resolving API errors).
- Provide clear, actionable guidance to customers, translating complex technical concepts into understandable steps.
- Triage customer issues and work closely with engineering to drive both short term resolution and long-term improvements.
- Create and maintain support documentation, knowledge base articles, and sample code snippets.
- Escalate recurring issues and surface developer insights to product and engineering teams to improve the platform.
- Collaborate cross-functionally with Developer GTM and sales to ensure customers can move from experimentation to production smoothly.
Other
- 3+ years of prior customer support experience at a cloud and/or SaaS provider.
- Excellent written and verbal communication skills with the ability to explain technical concepts clearly.
- Customer-first mindset with patience, empathy, and strong problem-solving skills.
- Ability to work in a team environment and collaborate with cross-functional teams.
- Commitment to developing oneself and learning new skills.
