Dynatrace is looking to hire a Technical Product Specialist III to evaluate and troubleshoot complex configuration issues with Dynatrace and non-Dynatrace technologies, mentor other product specialists, and conduct internal training to enable team members to learn various technologies.
Requirements
- Familiar with one or more of the following technologies:
- Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc.
- Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss
- Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax
- Mobile application technologies such as iOS, Android WebKit.
- DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc.
- CMDB/ITSM Technologies/platforms such as ServiceNow and BMC
Responsibilities
- Perform proactive deep dive analysis of product installation, deployment, configuration, and usage and adoption of customer environments.
- Provide recommendations to improve the value realization of Dynatrace.
- Communicate with customers through a chat platform to enable, coach, and mentor our customers on best practices to ensure adoption of the Dynatrace platform.
- Respond to product inquiries and assist customers via email, web conference, and phone.
- Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions and non-Dynatrace integrations.
- Identify potential growth and retention opportunities within customer chat conversations and coaching sessions.
- Occasional chat coverage as needed
Other
- Education: Bachelor’s degree in computer science, Information Technology, or equivalent work experience
- Work experience: 3+ Years.
- Exceptional corporate presentation and relationship-building skills with technical and non-technical audiences.
- Must have exceptional written and verbal communication skills in English.
- Associate-level industry certification, complementary to Dynatrace
