IBM is seeking to hire a Technical Support Professional Intern to provide high quality remote technical software, hardware, and problem management support to IBM's clients.
Requirements
- Basic knowledge in Operating system administration (Windows, Linux)
- Basic knowledge in database administration (DB2, Oracle, MS SQL)
- Basic knowledge in Java programming.
- Analytical thinking, structured problem-solving techniques
- Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.
- Basic knowledge of process/data mining
- Knowledge with Apache Flink and Kafka
Responsibilities
- provide high quality remote technical software, hardware, and problem management support to IBM's clients with the guidance of IBM Subject Matter Experts (SME).
- Problem Determination/Problem Source Identification (PD/PSI) experience.
- communicate action plans to the Client or IBM representative as appropriate.
- work on various projects that are strategic to IBM including Artificial Intelligence (Watson), Cognitive Support Platform (IBM's CRM),TCP/IP Networking and other Technical Support processes.
Other
- currently pursuing a degree with a track record of success in one of the following fields: Information Technology, Engineering, Computer Science, Information Systems, Computer Electronics, Telecommunications, Network Administration.
- English: Fluent in speaking and writing
- Strong positive customer service attitude with sensitivity to client satisfaction.
- Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.
- strong intrapersonal skills that enhance collaboration and relationship building while also managing dynamic workloads in an agile environment. Strong written and verbal communication skills is a must.
