Blueprint is looking to solve complicated problems for their clients by leveraging cutting-edge technology to create additional revenue streams and new lines of business, and they need a Technical Support Specialist to provide advanced technical support and solutions for a global community of developers and technical professionals.
Requirements
- Proven experience providing technical support in IT, software, or cloud environments.
- Strong proficiency with Microsoft technologies, including: PowerShell and command-line scripting, Azure administration and configuration, Entra / identity and access management, GitHub, Visual Studio Code, Dynamics 365 (or equivalent enterprise platforms)
- Familiarity with IT infrastructure concepts, tenant management, and server administration.
- Ability to troubleshoot and resolve complex technical issues independently.
- Strong analytical mindset, with the ability to identify patterns and propose improvements.
- Experience supporting developer- or community-focused technical programs.
- Prior experience creating, managing, or expanding a technical knowledge base.
Responsibilities
- Provide advanced technical support to a global community of technical professionals and influencers.
- Troubleshoot and resolve complex issues across Microsoft technologies, including Azure, Entra, GitHub, Visual Studio Code, and Windows server environments.
- Develop and maintain automation tools (e.g., PowerShell scripts, command-line utilities) to improve support operations.
- Analyze recurring issues, recommend solutions, and identify opportunities for automation and process improvements.
- Support the transition from ServiceNow to Dynamics 365 and help maintain/update an extensive knowledge base of technical resources.
- Assist with planning and supporting virtual and occasional in-person community events, including escalations or off-hours needs as required.
- Collaborate with teammates to ensure consistent, high-quality service delivery.
Other
- Ability to work effectively in a remote, distributed team environment across time zones.
- Flexibility to occasionally adjust hours for global event support or rare escalations.
- Excellent communication skills and comfort working directly with technical professionals and stakeholders.
- Bachelor's degree or equivalent experience
- Ability to obtain necessary security clearance (if required)
