Lighthouse aims to disrupt commercial strategy for the hospitality industry by providing an innovative platform that simplifies data, offers actionable insights, advanced pricing tools, and business intelligence to maximize revenue potential.
Requirements
- A Technical Support Specialist is a subject matter expert on integration processes, logic, data validation and analysis.
- You are tech savvy and proficient with Google Apps.
- You think ahead, see problems coming, and have demonstrable experience rolling up your sleeves and tackling issues before they present themselves
Responsibilities
- Attending to client questions/requests and escalated technical troubleshooting related to integration logic, macros, scripts
- Escalate issues or bugs with Engineering & Product teams
- Obtain thorough knowledge of Lighthouse internal tools and procedures to ensure smooth workflow and collaboration between departments
- Educate and empower our users to help them achieve the most out of the Lighthouse BI products by engaging with them, listening, understanding their needs
- Respond, investigate and resolve cases logged by customers via chat or email in a timely manner
- Prepare supporting material and product user manuals
- Communicate technical concepts across stakeholders of varying technical ability
Other
- We are the faces of Lighthouse - genuinely compassionate, strategic-minded, organized and dedicated.
- Strong work ethic, hands-on, detail oriented with a customer service mentality
- Proven success in a customer facing environment i.e. through satisfaction scores
- Team player, ability to work cross-functionally and under pressure
- You have exceptional written communication skills
