Badger Meter is looking for a Technical Support Intern to support their BEACON software, ensuring an exceptional customer experience by providing daily customer support, troubleshooting issues, and creating documentation.
Requirements
- Up to one year of IT or software support is preferred.
- Basic knowledge of Salesforce, Team Viewer, JIRA, ITIL, Microstrategy and Smartsheets is preferred.
- Intermediate knowledge of Window OS is also preferred.
Responsibilities
- Investigate and troubleshoot general BEACON account maintenance questions.
- Document potential bugs and/or hardware issues. Escalate to tier 2 support as needed if further investigation is required.
- Process endpoint transfer requests utilizing inventory management tool to ensure endpoint stock resides in the correct customer portfolio.
- Participate in process improvement discussions and meetings as needed to help automate and improve process efficiencies.
- Participate in Customer Experience Platform (CXP) discussions by providing insight and data relating to how customers do business with Badger Meter.
- Work with technical team to implement and test Salesforce Incident Management.
- Attend stand up meetings and participate in team discussions as well as provide updates on work activities.
Other
- Currently pursuing a bachelor's degree in information technology or related field.
- Excellent written and verbal communication skills are required.
- Collaboration: Work collaboratively with others across the organization to achieve shared objectives.
- Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
- Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
- Work Standards: Setting high standards of
