Diligent Robotics is looking to automate healthcare by enabling service robots to collaborate with people and adapt to dynamic human environments. The company needs to build out its customer-facing operations arm to ensure the safe and effective use of these robots in real-world hospital settings.
Requirements
- You have a good computing background, and can quickly learn to use new software
- You are the go-to among friends for fixing their technical problems.
Responsibilities
- Monitoring a fleet of mobile service robots in a hospital environment
- Collecting data in a variety of real-world situations, providing detailed and accurate product feedback
Other
- Uphold the highest standards for safe clinical use of robots in real-world hospital environments.
- Excellent communication and documentation
- Work effectively as a team to ensure exceptional results to our hospital partners.
- Flexibility due to us being a 24/7 operation and a shift schedule will be put in place that will require working days, nights and weekends
- Prioritizing the customer experience by communicating with them when needed, and ensuring their expectations are always met or exceeded
- Being an ambassador for the company
- An excellent written and verbal communicator: you convey information to internal stakeholders in an organized and easily parsable manner
- Organized: you can juggle and make progress on multiple tasks simultaneously
- Self-sufficient and whip-smart: you get things done, learn what you don’t know, and can make data-driven decisions independently, as circumstances require
- Flexible and willing to work different shift hours, including early mornings, nights, and weekends
- Willing to be COVID-19 and flu vaccinated and complete a HIPAA training course
- Responsive and responsible: you commit to deadlines and err on the side of over-communication
- Results-oriented: you’re happy to observe and take notes on end-users interacting with the robot all day if that’s what it takes
- Vigilant about the details: you notice when a checklist item is left unchecked and it gnaws at you until it’s done
- Passionate about healthcare and technology coming together to help people
- A video game enthusiast: you will leverage your off-duty skills to become an expert at fleet monitoring
- Willing to work during some significant holidays
- Formerly employed or shadowed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitals
