Epiroc is looking for a Technical Trainer to provide high-quality operational or technical training and documentation for their products and services, aiming to improve customer satisfaction and achieve best service provider status.
Requirements
- Demonstrated understanding and competence with the full mining or mineral extraction processes with an advanced understanding of the relevant control, operation and maintenance requirements of systems and technology used on Epiroc and other OEM equipment
- Excellent verbal, written, and presentation communication skills, including technical writing ability
- Proficient computer skills with Microsoft Office Suite, internet, file management as well as the ability to learn Epiroc specialty software applications ie. DocMine, Rigscan, Sharepoint, M3
- Maintain valid driver’s license and required US Department of Labor, Mine, Safety & Health Administration Training Certificates, or agree to complete the training program(s) needed to acquire the Training Certificates by date required by Manager
- Ability to travel, primarily within the domestic US, with some international travel using both driving and air as the primary modes
Responsibilities
- Deliver high-quality training to Epiroc service centers, sales teams, product companies, technicians, dealer partners, and end users for applicable product lines.
- Provide product operational feedback to the responsible divisions through Epiroc reporting systems, direct communication, and product counsel updates.
- Use Epiroc documentation to deliver consistent messaging aligned with global training standards.
- Collaborate with Product Companies to develop training curriculum, offering feedback to improve published materials and strengthen stakeholder relationships.
- Facilitate Capital Equipment and Divisional testing and demonstrations to improve product longevity, collaborating with Product Companies to resolve performance issues and implement solutions.
- Leverage customer data to create customized training plans that enhance efficiencies in operations and maintenance.
- Guide service technicians in career development, fostering self-sufficiency in problem-solving.
Other
- Minimum equivalent of 3-7 years of relevant experience.
- The successful person will be a teacher at heart who focuses on the big picture long term success for the Company versus short-term gratification.
- Candidates must be comfortable working in that environment.
- Work Type: Remote with up to 75% travel
- The position is considered Safety Sensitive.
