Dean Dorton is seeking a Technology Apprentice to assist their internal team members with hardware, software, network, and cybersecurity issues, providing hands-on technology experience to enhance coursework and potentially lead to a full-time position.
Requirements
- Working towards/ have earned one of the following certifications a plus (but not required): A+, Network+, Security+
Responsibilities
- Assist our internal team members with hardware, software, network, and cybersecurity issues.
- Partnering with leaders in our internal technology team to serve the technology needs of internal team members and clients
- Serving as first-tier support for technical issues, using knowledge base, support tools, and resources to effectively research and troubleshoot IT problems
- Monitoring service desk ticket management platform, and responding to inquiries in a timely manner
- Mentoring with Team Members to learn best practices and workplace skills
Other
- Currently enrolled or recently graduated from a Bachelors degree program in Computer Information Systems, Information Communications, or other Technology related field.
- You will grab our immediate attention if you have customer service experience, either with prior jobs, on-campus involvement, or volunteer experience.
- On-site in office
- Local travel to other Dean Dorton office locations in Louisville, KY and Ft. Wright, KY as needed.
- 6-9 months, depending on candidate availability/need.
