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Cooley is seeking a Technology Collaboration Services Specialist to optimize firm technical operations and deliver impactful business outcomes by enabling effective adoption and usage of the firm’s enterprise AI and collaboration technology tools.

Requirements

• Experience with the implementation and support of related law firm enterprise technologies such as iManage, Microsoft Teams, Box, HighQ, SharePoint, and Diligent
• Experience with the implementation and support of law firm enterprise technologies such as iManage, Microsoft Teams, Box, and/or Diligent
• Experience supporting or piloting Enterprise AI tools (e.g., Microsoft Copilot, ChatGPT Enterprise, etc.)
• Familiarity with change management and user adoption best practices related to new technology rollouts
• Exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
• 4+ years of legal industry and law firm technology product experience
• Senior candidates must have 5+ years direct applicable experience and the ability to operate at an elevated level

Responsibilities

• Fulfill intake of enterprise AI and collaboration requests
• Decide the proper routing and planning for requests, in close collaboration with Technology, Practice Innovation and Practice Engagement teams, to ensure custom or bespoke solutions are handled appropriately
• Identify and develop strategic adoption campaigns to improve collaboration and enterprise AI tool usage based on product roadmaps and industry trends
• Collaborate with leadership to develop and refine support strategies for both collaboration and enterprise AI platforms in response to user feedback and market standards
• Coordinate user pilot testing for enterprise AI tools and assist in collecting and synthesizing feedback to inform firmwide rollout decisions
• Support development of user guidance, training materials, and internal communication campaigns for new enterprise AI and collaboration solutions, in partnership with the Training team
• Ensure adherence to the firm’s information governance policies in the use of collaboration and enterprise AI systems

Other

• Customer service focused
• Strong interpersonal, leadership and analytical skills
• Ability to communicate effectively at all levels within the organization
• Excellent spoken and written communication as well as receptive listening skills, with ability to present technical concepts in a clear, concise fashion to non-technical audiences
• Ability to work extended and/or weekend hours, as required