The Customer Outcomes Senior Technical Consultant is responsible for configuring ServiceNow Platform to provide a solution that achieves customer outcomes for the company's customers
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- ServiceNow certifications in aligned workflow
- Experience with ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform)
Responsibilities
- Participate in workshops with customers to assess current processes and establish future-state processes
- Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices
- Provide oversight and unit testing of code developed by partner or customer employees
- Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
- Provide feedback to product development to improve the product based on experiences gained with customers
- Maintain skills / certifications on ServiceNow Platform
Other
- Ability to travel up to 50%
- 8+ years experience as part of a professional services organization; or equivalent education/experience
- Industry domain expertise
- Creative with comfort running projects independently
- Success driving complex issues through analysis and resolution
