ServiceNow's Customer Excellence Group aims to help customers achieve their business outcomes by driving consumption, adoption, and customer satisfaction on the ServiceNow platform. The Principal Technical Consultant, Integrations Specialist will focus on designing and implementing integrations between ServiceNow and third-party platforms, with a specific emphasis on supporting AI solutions, to accelerate customer business outcomes.
Requirements
- Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.
- Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
- Experience with data management, database design, and database concepts
- Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
- Connect chat, agent chat, and virtual agent configuration and design experience
- Encryption understanding and core design principals with customers (Platform, Edge, Database, Full Disk, etc)
- Strong Javascript skills with practical experience
Responsibilities
- Devising integration development plans and strategies while formulating architectures for systems integrations.
- Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
- Developing solutions specific to user requirements gathered in workshops.
- Coordinating activities with other developers to ensure that integrations and platform functionality is designed to support the overall project.
- Ensuring that best practices in integration processes are followed by the organization.
- Act as an SME to solve complex user issues related to Integrations and AI solutions.
- Checking and correcting conflicts in data configurations and overlaps.
Other
- At least 8 years of configuration/development experience for complex, highly capable, solutions
- Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
- Maintain at least 2 ServiceNow mainline CIS certifications
- Maintain ServiceNow Certified Application Developer (CAD) certification
- Up to 30% travel annually
