The Technology Delivery Manager – IT Operations is responsible for leading the successful delivery of IT operational initiatives, ensuring alignment with business goals, and driving continuous improvement across infrastructure, platforms, and services.
Requirements
- 7+ years of experience in IT operations, infrastructure, or service delivery.
- 3+ years in a delivery or program management role within a technology organization.
- Strong understanding of ITIL, Agile, and DevOps methodologies.
- Proven experience managing complex, cross-functional technology initiatives.
- Familiarity with IT Operations teams functions such as enterprise monitoring, incident management, and automation tools.
- Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment.
- High learning agility with the ability to learn and integrate business variables and learn new systems and platforms.
Responsibilities
- Lead the planning, execution, and delivery of IT operations initiatives, ensuring they are completed on time and within scope.
- Support cross-functional teams and coordination including infrastructure, cloud, network, and service management.
- Develop and maintain detailed delivery roadmaps and status reports.
- Drive continuous improvement initiatives across IT operations, focusing on reliability, scalability, and performance.
- Review and report on KPI’s and metrics for IT Operations including monthly reports on outages, changes and consumption to other tech leaders.
- Ensure adherence to ITIL practices and governance standards.
- Proactively identify delivery risks and issues, and implement mitigation strategies.
Other
- Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
- Collaborate with business units, IT leadership, and vendors to define requirements and ensure alignment with strategic objectives.
- Communicate delivery progress, risks, and mitigation plans to senior leadership.
- Mentor and guide delivery leads and project managers within the IT operations domain.
- Foster a collaborative and high-performance culture.
