Exceed the expectations of Newrez's residential mortgage borrowers & business partners through superior service, simple processes, and effective communications by leading the successful delivery of IT operational initiatives
Requirements
- Strong understanding of ITIL, Agile, and DevOps methodologies
- Familiarity with IT Operations teams functions such as enterprise monitoring, incident management, and automation tools
- Strong analytical skills & problem-solving abilities
- Ability to thrive in a fast-paced, dynamic environment
- Strong project management capability
- High learning agility with the ability to learn and integrate business variables and learn new systems and platforms
- Strong Microsoft Office skills
Responsibilities
- Lead the planning, execution, and delivery of IT operations initiatives, ensuring they are completed on time and within scope
- Support cross-functional teams and coordination including infrastructure, cloud, network, and service management
- Develop and maintain detailed delivery roadmaps and status reports
- Drive continuous improvement initiatives across IT operations, focusing on reliability, scalability, and performance
- Review and report on KPI’s and metrics for IT Operations including monthly reports on outages, changes and consumption to other tech leaders
- Ensure adherence to ITIL practices and governance standards
- Proactively identify delivery risks and issues, and implement mitigation strategies
Other
- Bachelor’s degree or related experience
- 7+ years of experience in IT operations, infrastructure, or service delivery
- 3+ years in a delivery or program management role within a technology organization
- Excellent communication and stakeholder management skills
- Ability to maintain confidential data and information
