Lowe's is looking to support operational health in performance, availability, interoperability, and reliability of technology systems by providing first- and second-level support for enterprise systems and delivering infrastructure solutions
Requirements
- 2 years of experience in an IT support environment with technical experience in distributed technologies and systems development
- Experience with both infrastructure and applications systems management, diagnostics, and support
- 2 years of experience writing technical documentation in an infrastructure development environment
- 1 year of experience working in the retail industry in a large matrixed IT organization requiring interaction with senior management at the director level or above
- 1 year of experience working with third-party IT vendors and/or systems solution providers
Responsibilities
- Implement somewhat complex solutions requirements and functional specifications that support integrated and sustainable designs for designated infrastructure systems based on input from more senior level engineers
- Work with more senior level engineers to provide recommendations and input on options, risks, and benefits for infrastructure systems designs
- Maintain, upgrade, and optimize live, pre-production, and dev environments to ensure maximum uptime
- Troubleshoot and fix (or escalate) applications, networks, systems, and databases to resolve issues
- Develop and validate basic system design prototypes to ensure core functionality requirements are met
- Build basic hardware and/or software configurations and prepare system components for installation to the infrastructure
- Develop, validate, and execute basic infrastructure tests to identify system errors and ensure solutions meet functional specifications
Other
- Bachelor's degree in computer science, computer information systems, or related field (or equivalent work experience in lieu of degree)
- 2 years of experience in an IT support environment
- Work the hours and schedule required to support the enterprise and may be on call and/or work alternate schedules to meet department needs
- Lead effort to deliver the validation and testing of smaller, basic components of larger infrastructure systems
- Provide post-implementation support, making system enhancements as needed
