THECB is seeking an empathetic, inquisitive, and analytical Product Manager to join a product team that is setting the standard for state education digital tools - helping educators, families, and students reach their goals. This role will help ensure THECB products are informed by user research, fit the agency’s strategic plan, and delight with quality design.
Requirements
- Proven experience working on agile teams in software development - writing detailed user stories and enabling shared understanding of customer/user issues
- Technical acumen. Experience working closing with UX design and software engineering teams. Ability to understand and discuss technical concepts, make trade-offs, and evaluate new ideas
- 1+ year in product management, software development, or related role
- Experience supporting product on teams utilizing agile methodologies
- Track record of innovating, building, and releasing successful products within the education sector
- Knowledge of statewide and national education policies, trends and innovations
Responsibilities
- Lead customer/user discovery and research efforts; outlining objectives and key questions, sourcing candidates, leading interview and user testing sessions, collecting data, documenting and synthesizing feedback
- Contribute to the product vision and manage product road map(s), in collaboration with stakeholders, to ensure systematic implementation of user feedback and learning in new development
- Work to uncover business and technical requirements to help inform the user stories
- Collaborate with data analysts and engineers on data pipelines that power visual analytics
- Provide support addressing dependencies and blockers for engineering and other efforts
- Participate in developing and reporting product analytics to internal teams
- Support successful product implementation by providing QA support for new products and features, bug reporting for issues identified by THECB product users, and providing customer support solutions to THECB product users
Other
- THECB is seeking an empathetic, inquisitive, and analytical Product Manager
- Work is performed under limited supervision with latitude for the use of initiative and independent judgement.
- Strong ability to execute. Understands the value of learning quickly, leading the team to build and test light solutions in quick iterative cycles, providing incremental value to our users and a deeper understanding within our organization
- Great communication skills. Very capable of communicating customer discovery insights, priorities, and trade-offs to a diverse group of co-workers and external parties
- Product taste. Has an intuitive feel for customer needs and provides valuable insights to support design and development for the team
