ASM is looking for a Total Product Support (TPS) Engineer to provide system-level product support for new product development, acting as a bridge between engineering teams and customer needs.
Requirements
- Hands-on and/or course work experience with hardware.
- Strong technical troubleshooting skills.
- Interested in working with new products, testing them and becoming a system level expert.
- Course work experience or interest in Arduino an open-source electronic prototyping platform enabling users to create interactive electronic objects is a plus.
Responsibilities
- Interaction with Hardware, Electrical, Controls, Process, and Software engineering teams to become the system level expert on new products being developed.
- Provides guidance to engineering during the design phase of new products on key customer requirements and needs. Including PM service tasks, design for service, design for manufacturability, etc.
- Owns first build and test of the new product in the development lab, working closely with engineering teams providing real time feedback of issues and recommends solutions.
- Develops procedures and documents best known methods for service, preventive and corrective maintenance tasks
- Owns First in Fab (Alpha or Beta) customer shipments. Drives customer fab readiness (facilities set up), installation and start up through production qualification.
- Detailed Reporting of field issues for new products in the field
- Drives and owns customer issues on new products during the Alpha build and test phase as well as during beta testing at customer sites.
Other
- This role is not sponsorship eligible at this time
- 25-75% domestic and international travel (depending on product cycle).
- High motivation, enthusiasm and curiosity to learn.
- Ability to travel (domestic and international) 25-75%
