Pfizer is looking to solve issues related to the day-to-day Sales Order Management process for their US pharmaceutical and Oncology businesses by hiring a Customer Account Specialist to support their Trade customers.
Requirements
- Experience in SAP ERP, Sales Order Management
- Proficiency in Microsoft Office with a strong working knowledge of Excel.
Responsibilities
- Perform assigned customer service tasks to ensure the highest quality of operational support for Pfizer’s major trade accounts.
- Sales Order Management (SOM) transactional responsibilities include processing EDI orders, process claims for shipping exceptions, provide order tracking through carriers, and perform deduction research/reconciliation as necessary.
- Extensive use of the data warehouse and SAP’s Business Objects application to review customer orders, analyze operational trends, and research customer reported issues.
- Proactively interacts with Supply chain on high impact orders, the warehouse (on shipping exceptions) as well as other internal stakeholders (deployment, traffic, acct, mgmt, etc…) to quickly resolve potential customer facing issues.
- Research complex claims.
- Handles both internal and 800 calls as well as email correspondence in a professional and punctual manner.
- Support special projects as assigned including claims initiatives, collection efforts, and miscellaneous internal and external requests
Other
- Applicant must have a bachelor's degree with 0+ years of experience; OR a high school diploma (or equivalent) and 4+ years of relevant experience in call center functions, understanding of debits/credits, deduction resolution and/or order processing.
- Excellent verbal and written communication skills with demonstrated telephone skills.
- Strong interpersonal skills in a multi-team environment required
- Positively represent Pfizer by providing exceptional customer service to a wide range of external customers including consumers, pharmaceutical buyers, and medical professionals.
- Team player to include: Excellent communicator. Provides operational assistance to customers and internal clients that support the attainment of business objectives.
