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Trade Support Engineer

DRW

$105,000 - $165,000
Oct 24, 2025
Chicago, IL, US
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DRW is looking to solve complex technical problems in their trading systems and technology.

Requirements

  • Exposure to VCS, particularly Git/Github
  • Demonstrated scripting abilities in Python and Bash
  • Comfortable with SQL
  • Comfortable with Linux and the command-line
  • Experience with proprietary trading systems and troubleshooting production incidents resulting from internal (proprietary software / systems) or external factors (markets, data feeds, telecommunication lines)
  • Experience developing proprietary process automation and monitoring tools to streamline software configuration and rollout procedures

Responsibilities

  • Work as part of a team to establish best-in-class production support, efficient software deployment, configuration processes, and proactive monitoring
  • Maintaining the health and availability of a world class trading eco-system with a goal of minimizing downtime
  • Responding to support requests from our traders and software engineers
  • Liaising with external trading partners, such as financial exchanges and clearing firms, to resolve technical problems
  • Collaborate with traders, DBAs, development, back office, QA, infrastructure, technical support, business development and various management teams around the globe to ensure continuity and consistency of support in a 24x7 environment
  • Build documentation for common procedures, troubleshooting scenarios and system architecture

Other

  • 3+ years working in the financial industry
  • Bachelor’s degree in STEM or related field
  • Service-oriented mindset
  • Strong oral and written communication skills
  • Ability to thrive in high-pressure situations while working alongside traders, developers and other engineering teams
  • Annual base salary range: $105,000 to $165,000
  • Eligible for an annual discretionary bonus
  • Comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts