CTC is seeking a Trade Support Engineer to troubleshoot live trading issues and ensure the smooth operation of their production environment, contributing to the firm's goal of being the most innovative in the industry and positively impacting the markets.
Requirements
- Solid understanding of Linux systems; able to perform troubleshooting and operational tasks via CLI.
- Introductory scripting experience (Python/Bash); comfortable using and modifying existing automation tools.
- Proficiency in database querying using SQL or Snowflake
- Demonstrated ability to find technical solutions to open-ended or ambiguous problems with appropriate guidance.
- Proactive in recognizing operational issues and recommending remediation.
- Maintains a high level of attention to detail in both troubleshooting and documentation.
Responsibilities
- Troubleshoot and resolve production issues methodically, clearly communicating trade-offs and escalation decisions based on incident priority.
- Monitor real-time systems for anomalies, responding or escalating as needed.
- Build and apply proficiency in Linux, Python, and Bash to automate workflows, streamline manual processes, and improve operational efficiency.
- Contributes to process improvements and knowledge-sharing materials such as runbooks, FAQs, and retrospectives.
- Take ownership of tasks, reflect on feedback and lessons learned from incidents, and use these insights to support personal and team growth.
- Relay information related to software bugs back to development teams for patching.
- Reactively drive resolutions to get trading systems back in market when outages occur.
Other
- Communicate effectively with both technical and non-technical stakeholders
- Demonstrates continuous improvement and responsible ownership of personal development.
- Most teams at CTC, with the exception of Trading, follow a hybrid workplace model, subject to change based on business need.
- The discretionary bonus will be dependent upon the individual’s skills, experience, qualifications, and firm performance.
- If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us at info@chicagotrading.com.
- Information submitted by job applicants may be subject to review and analysis by automated systems, including Artificial Intelligence (AI), as part of the recruitment process. Such systems are utilized to enhance the efficiency and effectiveness of our hiring procedures. Applicants are advised that any information provided may be evaluated by AI tools to ensure an equitable and thorough assessment.
