Topstep is seeking a Trader Support team member to maintain user satisfaction and provide enthusiastic support to traders as the company grows.
Requirements
- Familiarity with CRM tools
- Access to highspeed internet
- Ability to type a minimum of 30 WPM
- Comfort with remote work and asynchronous tools to communicate
Responsibilities
- Use technical ability to master trading platforms, internal tools, and proprietary systems.
- Skillfully troubleshoot incoming inquiries, determining severity, and escalating to the appropriate team when necessary.
- Actively participate in improving Topstep’s trader-focused Learning Center, and our internal knowledge bases.
- Participate in beta testing new features.
- Own trader interactions from start to resolution through all of our support channels which include; live chat, phone calls, and Discord.
Other
- Bachelor’s degree or comparable professional experience is preferred
- Outstanding interaction with traders is your top priority
- Reasonable understanding of white-glove care
- Minimum of one year experience in a customer contact position
- Desire for proactive communication with your colleagues
- Strong organizational skills
- Both goal- and results-oriented
- Ability to handle ambiguity with confidence and ease
- Willingness to notice and suggest improvements when necessary.
- Actively seeks feedback for continuous improvement
- We are currently unable to hire candidates residing in the following states: California and Montana.
