Our Trader Support Team drives our user satisfaction and is mentioned repeatedly as a reason our users would refer our company to others. As we grow, we want to ensure that we keep this team packed with positive attitudes, user-focused people, and team players.
Requirements
- Familiarity with CRM tools
Responsibilities
- Use technical ability to master trading platforms, internal tools, and proprietary systems.
- Skillfully troubleshoot incoming inquiries, determining severity, and escalating to the appropriate team when necessary.
- Actively participate in improving Topstep’s trader-focused Learning Center, and our internal knowledge bases.
- Participate in beta testing new features.
Other
- This role will be onsite in Omaha, Nebraska.
- Full-time availability Monday-Friday.
- Ability to type a minimum of 30 WPM
- Outstanding interaction with traders is your top priority
- Reasonable understanding of "white-glove" care
- Minimum of one year experience in a customer contact position
- Desire for proactive communication with your colleagues
