Topstep is looking to solve the problem of maintaining high user satisfaction by ensuring its Trader Support Team is packed with positive attitudes, user-focused people, and team players.
Requirements
- Familiarity with CRM tools
- Ability to type a minimum of 30 WPM
- Reasonable understanding of white-glove care
- Minimum of one year experience in a customer contact position
- Desire for proactive communication with your colleagues
- Strong organizational skills
- Ability to handle ambiguity with confidence and ease
Responsibilities
- Own trader interactions from start to resolution through all of our support channels which include; live chat, phone calls, and Discord.
- Use technical ability to master trading platforms, internal tools, and proprietary systems.
- Maintain in-depth product knowledge through ongoing education.
- Skillfully troubleshoot incoming inquiries, determining severity, and escalating to the appropriate team when necessary.
- Actively participate in improving Topstep's trader-focused Learning Center, and our internal knowledge bases.
- Participate in beta testing new features.
- Contribute to the overall growth and innovation of the company through idea generation and active participation in collaborative team projects.
Other
- Bachelor's degree or comparable professional experience is preferred
- Minimum of one year experience in a customer contact position
- Able to work onsite in Omaha, Nebraska
- Full-time availability Monday-Friday
- Outstanding interaction with traders is your top priority
