The Trader Support Team is crucial for user satisfaction, and the company wants to maintain and enhance this by hiring individuals with positive attitudes, user-focus, and teamwork skills. The role aims to improve user satisfaction and contribute to the company's growth and innovation.
Requirements
- Familiarity with CRM tools
- Ability to type a minimum of 30 WPM
Responsibilities
- Use technical ability to master trading platforms, internal tools, and proprietary systems.
- Skillfully troubleshoot incoming inquiries, determining severity, and escalating to the appropriate team when necessary.
- Actively participate in improving Topstep’s trader-focused Learning Center, and our internal knowledge bases.
- Educate both existing and potential traders in their understanding of how Topstep works.
- Participate in beta testing new features.
- Contribute to the overall growth and innovation of the company through idea generation and active participation in collaborative team projects.
- Own trader interactions from start to resolution through all of our support channels which include; live chat, phone calls, and Discord.
Other
- Outstanding interaction with traders is your top priority
- Reasonable understanding of white-glove care
- Minimum of one year experience in a customer contact position
- Desire for proactive communication with your colleagues
- Strong organizational skills
- Both goal- and results-oriented
- Ability to handle ambiguity with confidence and ease
- Willingness to notice and suggest improvements when necessary.
- Actively seeks feedback for continuous improvement
- Able to work onsite in Omaha, Nebraska
- Full-time availability Monday-Friday. This means working 8 hours (plus a 30-min lunch break) starting between 7:00am- 8:00 am (CT).
- Must be able to attend a training for all three weeks from 8:00 a.m. to 5:00 p.m. CT.
- At this time immigration sponsorship is not available for this position (including H-1B, STEM OPT training plans, etc.).
